Refund Policy
At Stories Of Bible, we want you to be happy with your order. We accept returns within 30 days of delivery, subject to the conditions below.
1. Eligibility for Returns
To be eligible for a return and refund, the following conditions must be met:
- The return request must be made within 30 days of the delivery date.
- The item must be unused, undamaged, and in its original packaging.
- You must provide a valid reason for the return (e.g., item not as described, quality issue, wrong item received, or simply not satisfied).
- A proof of purchase (order confirmation email or order number) is required.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products: downloadable items, digital files, and e-books once accessed or downloaded.
- Gift cards: gift cards and store credit are non-refundable.
- Personalized or customized items: products made or customized to your specifications.
- Items damaged by the customer: products that show signs of misuse, alteration, or damage not caused during shipping.
3. Partial Refunds
In certain cases, only a partial refund may be granted:
- Items with obvious signs of use or wear.
- Items not in their original condition or missing components for reasons not due to our error.
- Items returned without original packaging.
4. How to Request a Return
To initiate a return, please contact us at [email protected] with:
- Your order number
- The reason for the return
- Photos of the item (if applicable)
Do not ship items back without contacting us first. We will send you the return instructions and, where a return is needed, the return address.
5. Refund Process
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved:
- Your refund will be processed within 5-10 business days.
- The refund will be issued to your original payment method (credit card, PayPal, etc.).
- Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.
6. Shipping Costs
- Original shipping costs are non-refundable, unless the return is due to our error (wrong item, defective or damaged product, or an item not as described).
- For any other return, including a change of mind, return shipping is paid by the customer. We will send you the return address and instructions.
- We recommend using a trackable shipping service for returns, as we cannot be responsible for items lost in return transit.
7. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery at [email protected], with your order number and a photo of the problem. In these cases:
- We will send you a replacement at no cost, or refund you in full, whichever you prefer.
- In most cases we do not need the item back. If we do, we will cover the return shipping.
8. Exchanges
We only process exchanges for defective or damaged items. If you wish to exchange for a different product, please return the original item for a refund and place a new order.
9. European Union Consumers
If you are a consumer in the European Union, you have the right to withdraw from a purchase within 14 days of receiving the goods, without giving a reason, under the EU Consumer Rights Directive. This right applies in addition to our 30-day return policy.
To withdraw, tell us at [email protected] within those 14 days and return the item within 14 days of telling us. You pay the direct cost of returning the item. We refund the price and the original standard shipping within 14 days of receiving the item back.
Digital content is excluded from the right of withdrawal once download or streaming has begun with your prior consent.
10. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or credit card statement again.
- Contact your credit card company or bank, as processing times vary.
- If you have completed these steps and still have not received your refund, contact us at [email protected].
11. Contact Us
For any questions about returns and refunds, please reach out to us at [email protected]. We aim to respond to all inquiries within 24-48 hours.